Store policies:

Last updated: May 13, 2026

Hi! Thank you so much for your interest in Gluluxe! Please thoroughly read the policies below prior to purchasing. By shopping with this company, you are agreeing to all store policies. Thank you again for shopping ♡

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Gluluxe order verification form

With this being a small business all wig orders require the Gluluxe order verification form to be filled out within 24 hours of placing an order. Your order will not be shipped until this form is complete. This form will be sent via email immediately after you place your order. If you don't receive the email or your email needs to be changed please email contact@gluluxe.com or you can fill it out by clicking HERE. Failure to fill out this form within 24 hours will result in your order being canceled

Shipping policy

Processing Times

• Pre-order wigs: 10–14 business days

• Ready to ship wigs: 2–3 business days

• Orders placed on weekends or holidays begin processing the next business day.

• Overnight shipping starts only after processing is complete, not from the order date.

Shipping Times

• U.S. orders: 4–7 business days (UPS or USPS)

• International orders: 7–10 business days

Shipping Details

• All orders require a signature upon delivery and include shipping insurance.

• Tracking details are sent by email once shipped. Please allow up to 48 business hours for tracking to update.

• The billing address must match the shipping address for security purposes.

• An Order Verification Form must be completed before fulfillment (found at the top of our website under store policies).

Responsibility After Shipment

• Once USPS/UPS receives your package, Gluluxe is not responsible for delays, damage, or lost/stolen parcels.

• All packages are insured for your protection - please contact the carrier directly if an issue occurs.

Refund policy

Final Sale

• All wig orders are final sale. Because each unit is custom-made, we do not accept returns, exchanges, or cancellations once the order has been placed.

Exceptions

• Refunds are only issued in rare cases if Gluluxe makes an error (e.g., the wrong product was shipped).If you received your order and it contains the wrong or missing item please contact us immediately via email at contact@gluluxe.com. Include the following: Customers name, order number, description of the problem, photo proof of wrong or missing item.
  

• Wig color differences caused by lighting (natural, white, or warm) are not considered defects.

Return Shipping

• If we approve a return due to an error on our part, Gluluxe will cover the return shipping costs.

• Customers are responsible for providing accurate shipping details and head measurements before ordering.

Digital Products

• Instant downloads (such as tutorials or guides) are also non-refundable.

Additional Important info

Measurements

For pre orders and custom made units, please  be sure that you are measuring your head correctly before purchasing a unit. Ensure that your braids are FLAT and small enough to get an accurate measurement. I WILL NOT BE HELD LIABLE FOR ANY WRONG MEASUREMENTS PROVIDED! If you need any assistance with measuring CLICK HERE or email me at any time at contact@gluluxe.com. 

Custom Color Disclosure

There is a possibility the colors of wigs will not be EXACTLY like the picture but I do get colors as close as possible. Especially with colors such as highlights as they aren't always identical. Lighting does play a huge role and can also alter the way the custom color may look. Nonetheless, I do strive to recreate each unit as closely as possible!

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Agreement

By purchasing, you confirm that you have read and agree to these policies.

Instant download items don’t accept returns, exchanges or cancellations